–It’s starting to get busy down at the Mac Grill. Yesterday, as I was running around and getting sat, I was awash in this feeling of dread. Of loathing. Serving didn’t energize me at all — I just wanted to get out of that place. I don’t know if it was Mac Grill, or if it was just me. Maybe I just hate serving.
–The timing for this is all wrong because I’m starting a new serving job in a much more upscale place in the Old Market. I don’t know if I can do it. At the same time, I’m not sure what other work I can do. Serving in the Old Market has the potential for a lot of money and very few, very flexible hours.
There’s like a mystery about food service, and the serving career has strange associations attached to it. Really, people just have no idea what it’s like at all.
1. Timing is everything. Quality of service can vary greatly, depending on how busy the server is. The fact that everyone wants everything quickly means that we have to do a lot of things at once, and then we have nothing to do five minutes later. But we can’t exactly have you wait five minutes either.
2. We don’t wash our hands as much as you would think.
3. We won’t spit in your food if you are rude. We just don’t care if you’re rude and you’ll get poor service because we won’t come to your table.
4. We are very open about our tips. We’ll tell each other how much we made at the end of the day. We’ll ask each other how much we made, etc.
5. Splitting checks is a huge pain in the ass (sometimes). It takes a lot of time. And things that take a lot of time are at the bottom of our list of things to do. So if you are part of a big party and want your check split, we will probably attend to our other tables before even trying to split it up. It does depend on how you want it split and the computer system, though.
6. Young people and old people and people with kids get worse service. You tip less, and you are needy. Sorry.
7. We know when we are giving bad service. Sometimes you gotta. Sometimes you just don’t give a fuck.
8. Most servers are not like me. They never even bothered to go to college, or are going to community college. They are older, smoke, drink and do other drugs. Even at more upscale places, the servers are not classy people. At the same time, simple-minded people can be good servers. Smart people can be bad servers.
For me, it’s not about dealing with people or customers, like people think. People around here are generally pleasant, or at least unremarkable. It’s more about doing several things at once, and remembering them. That’s the challenge.
–I am getting more and more apathetic as a server though. I’ll screw something up and just sigh and say fuck it. I don’t care about my tips, and I don’t care if my service is bad. I don’t think that is too normal.
–Ugggh. I have work again tomorrow. How am I going to tell them I quit?